Challenge:
Matrix Security, New Zealand’s leading provider of tailored security solutions, has benefited from Teletrac Navman’s modernised fleet tracking systems for years. Leveraging the country’s transition to 4G and the planned shutdown of the 3G network, Matrix Security seized the opportunity to transform its fleet management operations. With the goals of enhancing driver safety, streamlining operations, and providing stronger proof of service, Matrix Security expanded its use of Teletrac Navman’s technology in its light commercial vehicle fleet to include advanced AI-powered IQ cameras. Together with TN360, an all-in-one fleet management platform, these technologies support patrol officers working long hours or overnight shifts, delivering reliable proof of service and incident response.
Teletrac Navman’s TN360 platform and IQ Cameras are doing more than helping us run our fleet, it also sets us apart in the security industry. We’re now able to not only provide the extra layer of proof and reassurance by offering footage at the request of customers, but we’ve also improved our own business security and operations, managing everything from parking fines to improving driver safety. It’s a level of transparency and service that most operators simply can’t match.
- Jacob Dunning, Head of Operations
Solution:
Matrix Security’s integrated solution allows for real-time vehicle tracking, driver activity monitoring, and automated fleet maintenance scheduling, streamlining operations by replacing manual workflows with automated reminders and tracking. Teletrac Navman’s AI-powered IQ cameras simplify recording capabilities in high-risk situations, enabling staff to enhance both safety and accountability by starting the recording and raising alerts with just the push of a button. Overall, Teletrac Navman’s technology empowers Matrix Security to deliver greater transparency, reduce maintenance costs, and offer a competitive edge through superior client reassurance and operational control.
Results:
Matrix Security has seen significant benefits from its partnership with Teletrac Navman:
- Bottom-line budget improvements: Since adopting the new system, Matrix Security’s motor vehicle expenses have stabilised significantly – A 42% reduction in variance from budget compared to pre-TN360.
- Operational Efficiencies: With a unified view of Matrix Security’s fleet through TN360 and the IQ camera system, the team is now able to monitor vehicle utilisation, staffing and kilometres through a single dashboard solution, elevating operational capability and leadership.
- Improved driver quality: Teletrac Navman’s AI-powered driver status monitoring and real-time feedback features have had a profound impact on driver quality and performance, with fewer instances of harsh driving which in turn has reduced excessive wear and tear.
- Enhanced maintenance: The TN360 solution enables far more efficient monitoring of kilometres, with customisable maintenance schedules resulting in preventative maintenance routines, reducing unexpected repairs and helping to make anticipating costs more reliable.
- Seamless 4G transition: With New Zealand’s 4G network transition making a product upgrade an operational requirement, the team ensured Matrix Security enjoyed a seamless transition in three short weeks with minimal downtime.
- Improved ticket appeals management: Matrix Security has reduced fine costs by using GPS and dashcam footage to successfully appeal tickets incurred while checking premises near businesses and customers.
About Matrix Security Group:
Matrix Security Group Limited is New Zealand’s leading provider of tailored security solutions, delivering comprehensive protection for residential and commercial clients nationwide. Established in 1993 and proudly New Zealand-owned and operated, Matrix Security has built a strong reputation for innovation, reliability, and professionalism in the security industry.
Partnering closely with Teletrac Navman, Matrix Security continues to invest in technology to support its fleet’s transition as New Zealand upgrades to 4G networks.
With operations spanning Auckland, Waikato, Taranaki, Wellington, and the South Island, Matrix Security offers a full suite of security services, including 24-hour alarm monitoring, mobile patrols, on-site guarding, and advanced alarm, CCTV and video surveillance systems. The company has pioneered home security patrols in Auckland’s premium suburbs and continues to set industry benchmarks for rapid response and customer satisfaction.
Matrix Security’s integrated security solutions are designed around each clients needs, combining cutting-edge technologies such as vehicle telematics, mobile apps and IP-based systems. With a legacy of trust and a forward-thinking approach, Matrix Security remains the preferred partner for safeguarding people, property, and assets across New Zealand.