Home: Areas We Serve: Service Industry

Fast, reliable service for all

Boost your competitive edge by delivering outstanding customer service

DIRECTOR provides service companies the tools they need to arrive on schedule, no matter the specialisation. Reliable fleet management software helps create efficient routing, ensuring the maximum amount of jobs are completed on time every day. Technicians on the road can guarantee quick response to service calls, with two-way messaging tools that quickly direct driver and fleet workflow. With a comprehensive solution allowing complete visibility across the entire fleet, companies can be prepared and stay organised to meet demands while keeping costs low and exceeding customer expectations.

Complete more jobs everyday - Get Your Demo »

ROUTING

DIRECTOR’s vehicle routing tools help fleets eliminate the “Where are you?” question. Dispatchers have the ability to easily send and assign routes directly to drivers through their in-cab device. Routes become turn-by-turn instructions for the drivers, eliminating outside route mileage and reducing fuel use. Real-time fleet visibility also allows easier billing by quickly verifying timesheets to determine the amount of time a technician spent on a job. The benefits of DIRECTOR’s vehicle routing tool include:

  • Reroute inefficient routes for faster service
  • Fast response times to job locations
  • Better customer service
  • Streamlined billing

Vehicle Usage Reporting

Fleet managers can stay on top of their fleet activity with DIRECTOR’s array of vehicle usage and management reports. From activity report by vehicle, to fuel usage and CO2 emissions reports per vehicle, companies can maintain constant oversight in every moving part of their fleet. Reports allow businesses to:

  • View travel distances, idle and PTO time, average speed and fuel used within a selected date range
  • Drill down to detailed incidents of speeding  with a selected date range
  • View the amount of engine hours accumulated per vehicle at job sites.

Two-Way Communication

Companies can keep an open line of communication with their workforce via two-way messaging. In-vehicle displays offer seamless connection between drivers and dispatch, serving as a helpful tool to send key customer information or updated routes to drivers, in addition to allowing drivers to send updates to the office. DIRECTOR’s two-way messaging tool allows businesses to stay connected to their workforce when it matters most.

Explore the Possibilities

Customer Satisfaction

Happy customers are steady customers

Learn more

Protect Your Reputation

Make sure they have good things to say about you

Learn more

Connected Workflow

Every job can be easy and simple

Learn more