Business benefits beyond compliance
Accurate data has improved business decisions and, as a result, customer service. Workshop staff have real-time insight into vehicle location and incoming customer requests. They can redirect the closest vehicle to the job, making the most efficient use of time and fuel. This also decreases maintenance bills by reducing unnecessary wear and tear across the fleet.
Teletrac Navman’s reporting technology combined with Pre-Trip Checklist allows Hornby Transport to coordinate maintenance services around workload. Before starting a journey, drivers go through a pre-defined list of vehicle safety checks in order to ensure compliance with NHVAS rules. This gives back-office staff instant visibility into the condition of vehicles, allowing them to take preventative measures without disrupting customer service.
“On top of ensuring vehicles are correctly maintained and loaded, and that drivers aren’t driving too long, we’re able to run our fleet more efficiently. This goes hand in hand with productivity, as we’re able to react quickly to changing customer requirements, and put our drivers and vehicles on the safest, most efficient route.”
The bulk of Hornby Transport’s work involves picking up scrap metal from various locations around NSW, primarily for largest customers Bluescope Steel and Onesteel. If a particular yard has a breakdown, back-office staff can divert vehicles to another location to tip or pickup waste with no waiting time. Hornby Transport’s customers aren’t invoiced for unnecessary delays, delivering financial benefits for both parties.
The cost savings don’t stop there. Based on driver management records and the fleet’s maintenance records, Hornby Transport’s insurance provider reduced premiums by five per cent. This is a result of the added security provided by vehicle tracking technology.