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Dispatch Management

Always know your next move

A good dispatcher moves fast, communicates well, and makes sure drivers are getting jobs done. DIRECTOR streamlines the process from start to finish, routing to proof of delivery. Tightening up dispatch management means more jobs can get done on time, keeping productivity running at a high level.

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DIRECTOR provides day-to-day dispatching tools with one click.

Routing

DIRECTOR’s map allows dispatchers to find the closest drivers to a particular location, filtered by vehicle type and availability. Users can then send a route directly to a driver’s in-vehicle tablet, complete with verbal, turn-by-turn directions. DIRECTOR’s routing capabilities include:

  • Live traffic updates
  • Two-way messaging
  • Driver fatigue status updates

Customisable Form Messages

Form messages provide the step-by-step instructions necessary for complex jobs. They can contain job numbers, addresses, and customer names, as well as fields for drivers to complete. Form messages can integrate with back-end systems to reflect needs outside of dispatching, including vehicle inspections and time carding. Potential uses for form messages are:

  • Capturing signatures
  • Job invoices
  • Record-keeping for completed work

Proof of Delivery

Drivers can send their own preset form message back to dispatch upon job completion, signaling proof of delivery. All forms are linked with job numbers for easy tracking. Each form is also stamped with time and location, creating a sustainable framework for accountability.

Vehicle Usage Reports

DIRECTOR’s vehicle usage reports point out potential inefficiencies in dispatch and job assignments. They help drive constant improvement, cutting out the lost time and wasted fuel. Reports can be run on-demand or automated every day, week, or month. Report information includes:

  • Planned vs. actual time for arrival, departure and duration
  • Stops and locations per vehicle per day
  • Fuel used on a driver or vehicle basis

Explore Further

Customer Satisfaction

Efficient routing makes customers smile

Compliance

Make every route legally compliant

Driver Behaviour and Safety

Ensure drivers are consistently careful